Chandi J. Associates Inc Archives

RESEARCH AT 16 FIVE-STAR HOTELS – PART ‘A’-By Dr. Chandana (Chandi) Jayawardena DPhil Source:Island President – Chandi J. Associates Inc. Consulting, Canada Founder & Administrator – Global Hospitality Forum chandij@sympatico.ca I was very pleased when in 1984 the University of Surrey (UoS) in the UK approved ‘Food and Beverage operations in the context of five-star London hotels’ as my M.Sc. dissertation topic. As directed by my supervisor, Professor Richard Kotas, I read all of the books – cover to cover and journal articles ever written in English about Food and Beverage management and operations. That took over two months. I was also directed by him to answer three questions, to provide context in my research undertaking: = What are luxury hotels? =What is the history of British luxury hotels? =How does Food and Beverage management play a vital role in London five-star hotels? What are Luxury Hotels? Many have attempted ...

BEACH BOYS, GROUP TOURS & LOBSTERS – Part 26-By Dr. Chandana (Chandi) Jayawardena DPhil Source:Island President – Chandi J. Associates Inc. Consulting, Canada Founder & Administrator – Global Hospitality Forum chandij@sympatico.ca Some Challenges on the Beach As the Executive Chef of the Coral Gardens Hotel, I laid a strong foundation for my work in the new environment by learning about the union, the history of the hotel and the work culture of the kitchen. I changed my management style slightly to suit the team of 50 mature employees in my departments. I experienced positive outcomes with the team due to that adjustment. I also enjoyed positive reactions from the customers about the ‘new-look’ products and services. These were encouraging signs, but my optimism was short lived when we experienced a series of hostile encounters on the beach in front of the hotel. It commenced when a security guard tried to chase ...