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BEACH BOYS, GROUP TOURS & LOBSTERS – Part 26-By Dr. Chandana (Chandi) Jayawardena DPhil Source:Island President – Chandi J. Associates Inc. Consulting, Canada Founder & Administrator – Global Hospitality Forum chandij@sympatico.ca Some Challenges on the Beach As the Executive Chef of the Coral Gardens Hotel, I laid a strong foundation for my work in the new environment by learning about the union, the history of the hotel and the work culture of the kitchen. I changed my management style slightly to suit the team of 50 mature employees in my departments. I experienced positive outcomes with the team due to that adjustment. I also enjoyed positive reactions from the customers about the ‘new-look’ products and services. These were encouraging signs, but my optimism was short lived when we experienced a series of hostile encounters on the beach in front of the hotel. It commenced when a security guard tried to chase ...