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Service Desks: A customer assistance tool? By Aditya Abeysinghe Businesses today do not end their services by just making products available to customers. Pre-sales to Post-sales support and servicing is required for to enhance the bond between the customer and the seller. Customers often do not directly deal with sellers if sellers are medium or larger-scale service providers. Service desks link sellers with customers throughout the service delivery stages of businesses. Usage The main benefit of service desk is that they enable faster responses for customer questions. Customer service representatives in service desks and automated bots respond to queries from customers which helps customers to obtain support from a seller faster. Automated bots can also reduce costs involved in support as the costs for maintaining hardware for service desks, costs for customer service representatives and other costs are not included. Service desks can also help customers to obtain a service ...