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Service Desks: A customer assistance tool? By Aditya Abeysinghe Businesses today do not end their services by just making products available to customers. Pre-sales to Post-sales support and servicing is required for to enhance the bond between the customer and the seller. Customers often do not directly deal with sellers if sellers are medium or larger-scale service providers. Service desks link sellers with customers throughout the service delivery stages of businesses. Usage The main benefit of service desk is that they enable faster responses for customer questions. Customer service representatives in service desks and automated bots respond to queries from customers which helps customers to obtain support from a seller faster. Automated bots can also reduce costs involved in support as the costs for maintaining hardware for service desks, costs for customer service representatives and other costs are not included. Service desks can also help customers to obtain a service ...

Jan 8, 2022 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged faster responses for customer questions, Service Desks

Digital transformation: Factors that decide digitalizing of businesses By Aditya Abeysinghe Not all businesses are digitally ready due to various issues such as the nature of businesses, cost of digital transformation and the willingness for digital transformation. With the digital revolution in the past few decades, most businesses have transformed to digital businesses providing customers with remote transactions, using digitized internal processes, and using digital services with other parties for supply of products or services. However, is digitization for all and is everyone benefited if businesses are digitized? What affects Digital Readiness? Digitization is one of the conditions that affect digital readiness. Digitization refers to the process of converting information from a raw format to a digital format. For example, converting printed documents to soft copies is digitization. Using digitization, a business could transform manual business processes into digital processes which is called digitalization. Some businesses cannot transform their information ...

Dec 31, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged Cultural transformation, Digital transformation, Digitization

Hypercomputation: Is it hyper over current? – By Aditya Abeysinghe Hypercomputation is a theoretical concept researched to solve many problems that current machines are unable to solve. Most hardware, which provides a set of functions, have limitations such as the number of steps it could process, use of only computable input or the need for a set of instructions to provide an output. Hypercomputation is computing that does not limit to the obstacles in real-world computing. Automata An automaton is a self-operated machine that follows a set of inputs and process them or operates on a set of instructions. For example, a TV, PC, or a vehicle is an automaton. Different classes of automata can be seen. These differ on each other based on the computational power and the amount of memory they can hold. The most common classes are combinational logic, finite state machines, pushdown automata and Turing machines. Combinational ...

Dec 25, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged Automata, Computability, Hypercomputation

Is Green AI theory or is it possible for AI systems? – By Aditya Abeysinghe Artificial Intelligence (AI) based systems are often memory and computationally intensive systems due to multiple training cycles involved. An AI algorithm often does not provide proper output without using multiple cycles of training as it cannot update its algorithm to minimize errors which are captured in each cycle. However, systems which host these AI algorithms should be capable to withstand these heavy resource-intensive processes. Green AI is an AI methodology where AI systems are changed to be environmentally friendly with less resources used for training. Red AI The cost of computation is calculated by the number of floating-point operations per second. Typically, during training an AI model the number of floating-point operations per second are in quadrillions for a supercomputer and less for a personal computer. With increased use of AI in the past decade, ...

Dec 18, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged Aditya Abeysinghe, Green AI, Red AI

Communication to the customer: A Virtual Reality usage By Aditya Abeysinghe Virtual reality (VR) is a concept which simulates an environment using hardware and software. VR is used by many for different uses, and this has made VR a growing tech in the domain of simulations. The use of VR has rapidly increased in the past few decades due to low-cost hardware required and the ability to use VR devices with minimal knowledge. Use of VR for various activities in marketing is on one such use. Use of VR in marketing communications Traditional marketing communications involved communicating with the customer using an advertising medium. Digital and printed media were used along with in-store and indirect selling methods. Different methods of selling products sprung with marketing using the Internet. Emails, digital advertisements, and mobile applications are the most used marketing platforms today. Along with Internet marketing other methods are used by ...

Dec 11, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged Aditya Abeysinghe, Traditional marketing communications, Virtual reality

How AI Virtual Assistance shape assisted search By Aditya Abeysinghe Virtual assistance is a technology used by many smartphone users today. The technology is used to retrieve answers to a user question using a voice input. It improves customer experience with the device and lets users perform tasks faster. Since the initial release, different providers who provide this technology have provided different features which has made it more usable. Technologies used for assistance Virtual assistance tools use the voice input from the user and returns several searched results. The first step in searching for the user input is to convert the voice to a format that can be processed. During this stage natural language processing is used where the user voice is broken into a text format. Then the searched term is broken into words and then fed into an Artificial Intelligence (AI) algorithm. A direct database search or indexed ...

Dec 4, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged AI, as Robotic Process, Virtual assistance, voice input

AI usages in cyber security By Aditya Abeysinghe Security on the internet has been a discussed issue for quite some time. When thinking about security on the internet, security in communications between users and services, security in the cloud and other types of security need to be thought. With increasing use of the internet and newer attacks to systems, securing internet systems has been a long-discussed issue. Many systems which have higher user interactions are using Artificial intelligence (AI) to automate prevention of attacks to safeguard systems. Where is AI in cyber security? AI systems can detect, predict or classify attacks from captured network data. Different types of algorithms which either predict or classify output(s) based on network data can be used to detect attacks. AI systems trained on data from a network can be used to detect when a change from the normal network activity is detected. Classification algorithms ...

Nov 27, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged AI, AI services, Artificial intelligence, Cloud services, Security

How AI is changing producer to buyer bond: AI Marketing By Aditya Abeysinghe Marketing was used to reach out buyers from early days of distribution, manufacturing and selling of goods and services. With electronic marketing, new ways of establishing marketing links with consumers are used. Today, from social media marketing to automated marketing, tech is used for many activities. With use of tech, a new issue is the massive data volume that is generated due to multi-channel marketing strategies used by sellers. Use of Artificial Intelligence (AI) in marketing has been a new solution to solve this concern. Where is AI used Big data and social media are two terms that were introduced in the past few years. Analyzing big data to efficiently make decisions has been an issue with the use of multiple social media methods and mass marketing. Often software which can bring insights to marketers to identify ...

Nov 19, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged Aditya Abeysinghe, AI models, Artificial intelligence, machine-based analysis, Social Media

Semantic Search: How semantics control search engine searches By Aditya Abeysinghe Search engines are now a part of every internet user’s flow of activities. Users search data using queries and the output is categorized into several categories like websites, videos, news etc. Most search queries typically do not provide information on which data to be shown back. Therefore, a search of related data is often required to show relevant data to the user. Search of relevant data for a query is done by matching semantics to words on a user query. History of search Searching on keywords of a query entered by a user was the first method that was used by search engines. In this method, whenever a user submits a query, the entire query was used as the search engine’s input to search for content. Caveats of this technique were the low-quality content displayed as the content with ...

Nov 13, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged Aditya Abeysinghe, GOOGLE, Search engines, semantics, videos, voice search, websites, WhatsApp, Wikipedia

How vision is shaping retail: A booster of consumers? By Aditya Abeysinghe Retail is everything from simple grocery stores to shopping malls. The growth of transportation, production of items, and related stack of tasks has helped retail to expand exponentially in the recent past. Today, retail stores use technology for requirements from scanning goods to logistics. AI (Artificial Intelligence) is a new addition to technologies used in retail. Several advantages of using AI in shopping can be seen in the past few years by several retailers. In this article I will discuss about use of vision in retail with AI. What is vision? Computer vision includes methods used to identify, analyze, and predict an object from an image or any other graphic media. A popular use of vision is autonomous vehicles. Autonomous vehicles use sensors and cameras to detect objects and then apply the action for that identified instance. ...

Nov 6, 2021 Posted by eLanka admin In Aditya Abeysinghe, Articles Tagged Artificial intelligence, Computer vision, Convolution Neural Network, Machine Learning