Hyperautomation: Article 3 of a series of articles on Hyperautomation By Aditya Abeysinghe This article series discussed about what is automation, how to identify which processes are to be automated and how robotic process automation can be used to automate processes. Robotic process automation (RPA) used robots to automate tasks which are usually performed by humans using multiple processes and tools. Using Artificial Intelligence (AI) and Machine Learning (ML) processes can be further automated, so that the dependency on humans is further minimized. This type of combining automations using AI and ML to automate processes is called hyperautomation. Why hyperautomation? Before addressing why hyperautomation is necessary, we must understand the difference between automation and hyperautomation. Consider the same example, I used in the RPA article *. A robot is used to read a list of contacts and send invoices to these contacts via email. In this process, the list ...