eLanka Newsletter – 11th January 2023 – 4th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “Tom T. Hall – Old Dogs, Children and Watermelon Wine” – By Des Kelly Desmond De Silva – A True Friend and a Gentleman – by Trevine Rodrigo (Melbourne – eLanka) Christian Medical College Vellore’s donation Northern Provincial Health Ministry India beats Sri Lanka by 91 runs; wins series 2-1 Dasun Shanaka inspires Sri Lanka leveller. But validity of Indian team selection under question – By TREVINE RODRIGO IN MELBOURNE https://www.elanka.com.au/health-views-january-2nd-issue-by-dr-harold-gunatillake/ The dam that nurtures Uda Walawe – By MAHIL WIJESINGHE Exploring the Benefits and Challenges of Renewable Energy Technologies – By Bhanuka – eLanka India complete Sri Lanka humiliation with little effort – By TREVINE RODRIGO IN MELBOURNE MADANI MALWATHTHAGE NOBLE ERUDITE ACTRESS, IN ALL MEDIA AT PINNACLE OF CELEBRITY IN A SPARKLING ...

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eLanka Newsletter – 4th January 2023 – 2nd Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “AN AFFAIR TO REMEMBER” – by Des Kelly Christmas in Sri Lanka – By Dr Harold Gunatillake SRI LANKA NEWS – DECEMBER 2022 – By Victor Melder SRI LANKA CRICKET NEWS – DECEMBER 2022 – By Victor Melder SRI LANKAN CRICKETERS -TRIBUTE SONG BY KALINGA WEERAKKODY 2022 IN RETROSPECT – STARTLING EVENTS THAT TOOK THEIR TOLL- by Joe Van Langenberg Our Life Journey – By Joe Paiva ” LIFE, A TRAIN JOURNEY” – By Des Kelly Renowned medical practitioner turned music maker – By Sunil Thenabadu Warner Troyer, Rupavahini, and me – By GEORGE BRAINE Warisan Orang Melayu Sri Lanka 2016 Sydney ushers in 2023 with a bang – By Millie Muroi and Christopher Harris Will 2023 Relieve Women In Iran And Afghanistan From ...

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eLanka Newsletter – 21st December 2022 – 6th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter Another Kelly-Klassic – “Don’t Break The Heart That Loves You” – by Des Kelly It’s beginning to look a lot like Christmas – By Trevine Rodrigo The launch of Sri Lanka Rugby legends, took off at the Walawwa in Melbourne – By Trevine Rodrigo The egg dilemma-By Dr Harold Gunatillake Sri Lankan receives Australia’s Best Accountant Award BLUE CHRISTMAS – Cover by Hector Dias Feat. Natasha Rathnayake A THOUGHTFUL MESSAGE FOR CHRISTMAS – The Work of Christmas Begins: A Poem By Howard Thurman Hooked on Jaffna Forging Revolutionary Paths. In the Sea. Tamil Females ‘breach’ Arugam Bay – By Michael Roberts BIMAL JAYAKODY VERSATILE AUTOGRAHED ACTOR ON TELEVISION,CINEMA,STAGE IN AN SPARKLING JOURNEY FOR TWO DECADES – By Sunil Thenabadu Argentina become FIFA World Champions ...

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eLanka Newsletter – 14th December 2022 – 4th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “A DIRE WARNING” – by Des Kelly SHEPHERDIAN SUMMER BREEZE – DINNER DANCE FOR A CAUSE (photos thanks to RoyGrafix Seasons’ Greetings – By Noor Rahim Sheila Barbara Phoebus (nee Arnolda) 14 August 1927 – 15 November 2022 Health & Views December 2nd issue – By Dr Harold Gunatillake A Legend of our times reaches his 90th milestone The oldest existing ethnic group in Sri Lanka – Vedda – by Nadeeka – eLanka JOURNALISM AWARDS FOR EXCELLENCE 2021 23rd Edition 10 Best Places to Visit in Sri Lanka – By Malsha – eLanka CBSL Governor sets record straight on export remittances and conversions Tourist arrivals for first week of Dec. already cross15,000 mark Kala Keerthi Jayantha Chandrasiri literate celebrated , director, stage plays, teledrama, ...

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eLanka Newsletter – 7th December 2022 – 2nd Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “BORN TO BE BLUE” – by Des Kelly Super Agers-by Dr Harold Gunatillake The Burgher Association Australia Summer 2022 Bulletin issue Two Sri Lankans in Victoria’s Cricket XI …Hallelujah! – By Michael Roberts Kalinga Weerakkody – Introducing an Innovative Style of Singing & Music Announcement INNER CALM A User’s Guide to Tranquility Meditation VISHARADA BANDARA ATHAUDA MOST HUMBLE MODEST MUSIC LECTURER, VIOLINIST, VOCALIST IN A GLITTERING CRUISE FOR OVER FORTY NINE YEARS – By Sunil Thenabadu ‘Malays of Sri Lanka’: Story of a vibrant culture, people How Do You Handle Teenagers? | Sadhguru Who are the six best doctors in the world (sent to eLanka by a member) A rare interview with Carl Muller on Channel 1 MTV’s Nothing Personal (2007) LIVING TO MANAGE ...

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eLanka Newsletter – 30th November 2022 – 8th Edition2 Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter First Christmas tree – by Des Kelly Good News From Jayam – December 1, 2022 – By Jayam Rutnam Sarath Kulanga multifaceted actor in stage, teledrama, cinema, a music director with artistic charisma signature, a rare celebrity – by Sunil Thenabadu In Appreciative Memory of Karen Roberts, 1965-2018-by Michael Roberts More Photos from the The Ceylon Society of Australia AGM & Social – Photos thanks to a Well Wisher THE STORY OF THE UNAUTHORISED LANDING OF AN INDIAN NAVY BRÉGUET ALIZÉ AT RATMALANA IN 1964 Compiled – By Gp Capt Kumar Kirinde, SLAF (Retd) Nature gives life to AkzoNobel’s Color of the Year 2023 Sri Lanka scrabble team for Asian Youth Tourney-by Dhammika Ratnaweera Are we out of touch with reality?-by Gomi Senadhira Gaalu ...

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eLanka Newsletter – 27th November 2022 – 7th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter THE GOVERNOR’S LOVER – by Des Kelly Photos from the The Ceylon Society of Australia – 25th Annual General Meeting and Social held on Saturday 19th Nov 2022 (Sydney event) – Photos thanks to Mahal Selvadurai. Afganistan conquer the hills of Pallekelle – BY TREVINE RODRIGO IN MELBOURNE (eLanka Sports editor) Sri Lanka’s Advocata Institute Wins 2022 Templeton Freedom Award PUNYA HEENDENIYA PERHAPS THE MOST ACCLAIMED CLARITY ACTRESS IN THE ARCHIVES OF SINHALA FILMS IDEAL TO PORTRAY ANY PROTAGONIST – by Sunil Thenabadu Sri Lanka for tomorrow – By Dr Harold Gunatillake A TRUE AND GREAT STORY & A BEAUTIFUL VOICE – HE RAISED ME UP – By Lawrence Machado More Photos from the The Ceylon Society of Australia AGM & Social – Photos ...

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eLanka Newsletter – 20th November 2022 – 5th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “SAVIOUR OF CEYLON” – by Des Kelly A Tribute to Cheryl Menezes: October 24, 1952 – November 15, 2022 – By Lawrence Machado Lanka Lions vs Instant Cricketers – Match played in Sydney on 13th November 2022 – Photos thanks to JP Blue Ocean Group buys 60% of Kelsey Developments for Rs. 257 m Schedule announced for Australia’s tour of India Down Memory Lane – by Des Kelly Sydney Warriors over 40 Rugby Squad lead by Captain Dushan Kamaragoda to attend the The S.Thomas’ College Old Boys Association South Australia’s STC Touch Rugby 5’s on 19th November 2022 PRASANNA VITHANAGE ACCLAIMED PIONEER IN THE THIRD GENERATION CINEMA MAKERS EXCELLED TO UNPARALLELED TALL ALTITUDES WITH MANY AWARDS – by Sunil Thenabadu The Brad and Kiara ...

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eLanka Newsletter – 2nd November 2022 – 1st Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “A COCKATOO LOVE STORY” – by Des Kelly Badoer Investment Ltd brings Port City’s largest investment to date Sri Lanka cruise past Afganistan and dare to dream – BY TREVINE RODRIGO IN MELBOURNE (eLanka sports editor) Victorian Senior of the Year 2022 (Promotion of Multiculturalism) Award to Marie Pietersz from Camberwell Nominated by: Dilrukshie Perera, President, Australia South Asia Society By Marie Pietersz Iconic Joe Walles is no more. – BY TREVINE RODRIGO IN MELBOURNE Dæhæna – Monthly e-Newsletter November 2022 – Queensland Sri Lankans Ash Chandrasinghe after making a debut 100 | Sheffield Shield What foods cause cancer? – Dr Harold Gunatillake IMAL RANAWAKA MODEL ,BODY BUILDING INSTRUCTOR ANGAMPORA ARTISTE DREAMS TO BECOME AN ACTOR POSSESSING ALL CREDENTIALS – by Sunil Thenabadu SUNAK ...

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Self-service changes with agents in service support By Aditya Abeysinghe Self-service agents Self-service is use of a service without using human-based services. To use a service without humans, businesses usually create a component, an agent, such that users could obtain a service of a business. These components are coupled to a system where data from users are communicated with the system using a user interface. These agents usually use Artificial Intelligence (AI) to autonomously handle tasks. Therefore, in customer-oriented businesses most services are now provided using agents with the use of a simple user interface. Advantages of self-service agents A common use of self-service is to reduce queue time in customer service. Usually, customers have to wait until their service is provided. Customers who need quick service support may not wait for long waiting queues and they may use support from other service providers. With self-service agents, customers could service ...

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