Self-service changes with agents in service support By Aditya Abeysinghe Self-service agents Self-service is use of a service without using human-based services. To use a service without humans, businesses usually create a component, an agent, such that users could obtain a service of a business. These components are coupled to a system where data from users are communicated with the system using a user interface. These agents usually use Artificial Intelligence (AI) to autonomously handle tasks. Therefore, in customer-oriented businesses most services are now provided using agents with the use of a simple user interface. Advantages of self-service agents A common use of self-service is to reduce queue time in customer service. Usually, customers have to wait until their service is provided. Customers who need quick service support may not wait for long waiting queues and they may use support from other service providers. With self-service agents, customers could service ...

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eLanka Newsletter – 19th October 2022 – 7th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “REMEMBER ME” – by Des Kelly Op-Ed: Australia-Sri Lanka – a gold standard partnership that stands the test of time. Ruthless Sri Lanka RIP the heart out of UAE – BY TREVINE RODRIGO IN MELBOURNE (eLanka Sports editor) Sri Lanka vs UAE Group Match Highlights – T20 World Cup 2022 – Sri Lanka won by 79 Runs Asia Cup and World Cup brings perspective to Sri Lanka. – BY TREVINE RODRIGO IN MELBOURNE Carlyle Perera: Captain Marvellous … Led University to Sara Trophy Triumph in 1962/63-by Michael Roberts Irrepressible Julia Margaret Cameron at peace in Bogawantalawa-By GEORGE BRAINE Health & Views October 2nd issue – By Dr Harold Gunatillake The ‘Lion Fortress’ of Sri Lanka was swallowed by the jungle How multicultural is your ...

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eLanka Newsletter – 12th October 2022 – 5th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “DOCTORS OF OLD CEYLON” – by Des Kelly Watch song clips from the Music Show – Surenie De Mel, Neel Warnakulasuriya, Ruwan Hettiarachchi, Sheril Romen Dekker Live in Sydney – 8th October 2022 The Annual CDF charity dinner dance at Springvale Town Hall – Photos thanks to Trevine Rodrigo (Melbourne) slf awards – diana n keith – indree n danny – sajiths 50th – peterite rhythm 22 Resurrection Church Community dinner dance at the Palmyrah Hall, Dandenong – photos thanks to Trevine Rodrigo A clear blue sky-By Capt Elmo Jayawardena Sharon’s 30 years living with MPN Cape Weligama among top 3 resorts in asia Fr. Noel Cruz & The Film Society of St. Joseph’s College – Produced the 1st Schoolboy Film in Sri Lanka ...

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eLanka Newsletter – 9th October 2022 – 4th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “LORETTA-THE LEGEND” – by Des Kelly Honoring The Legend Desmond De Silva” Event on February 11th 2023. Transport Policy & Logistics – Joe Paiva (Adelaide: Australia) THE SRI LANKAN T20 CRICKET SQUAD CURRENTLY TOURING AUSTRALIA Happy Thanksgiving Day – 2022 – By Noor Rahim Kerrigan La-Brooy – Live Laugh Love A Kelly Klassic – “A LOVELY WORLD“- by Des Kelly Human Rights and Human Fights – By Dr Harold Gunatillake Peter de Niese on Golden Days Radio, Melbourne program presented by PRUDENCE VERNALL Sri Lanka Day 2022 held on 11 September 2022 in Brisbane – Rocks Riverside Park The Brad and Kiara Show Podcast – 2022-10-8 A Weekend in Jaffna – A deliciously sensory experience Sri Lanka win big at South Asia Regional Junior ...

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eLanka Newsletter – 25th September 2022 – 7th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “THE CATS & I” – by Des Kelly Visakhians of NSW Present – High Tea “Efflorescence a Tea for a Cause” – Photos by Mahal Selvadurai of MahalsPhotography “Serious Suicides” sri lankan champions – “dedication” of enzo and cruz sassani – shani and rory wedding – slaasc music nite THE GRACE MILL – By Lakshman Navaratne Babo, the male dancer, has been blind since childhood – doing the famous tango “La Cumparsita” with his partner at the World Figure Skating Championships in Helsinki THOMIANA – September 2022, Volume 25 Issue 3 – Publication of S. Thomas’ College Old Boys Association, Australia Branch Inc Thoughts on Planter Lifeways in Ceylon evoked by the Braine Biography – By Michael Roberts Enjoy Annesly & Indrani at Sundown ...

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eLanka Newsletter – 21st September 2022 – 6th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “THE CATS & I” – by Des Kelly Extract from Old Antonian Social Club of Australia (OASC) 39th Dinner Dance Souvenir MESSAGE FROM THE HON. MARK COURE MP For Australia: Sri Lanka’s Cricket Squad for T20 World Cup-by Michael Roberts Sri Lanka Legends vs South Africa Legends | Full Match Highlights| Skyexch RSWS S2 | Colors Cineplex Health & Views September 2nd issue – By Dr Harold Gunatillake VICTORIA UNIVERSITY PAYS TRIBUTE TO TIMOR-LESTE LEADER WITH HONORARY DEGREE Sri Lankan born Prashan’s dream comes true with painting of Queen Elizabeth II-by Ananda Kannangara Australian National Deaf Team DICC T20 Champions Trophy 2022 in UAE. – By Cricket Australia Visharada Deepika Priyadashini with many music degrees locally, internationally, social worker, award winner, autographed vocalist at ...

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eLanka Newsletter – 18th September 2022 – 5th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “LANKAN DUTCH BURGHERS” – by Des Kelly All Blacks pulled off Houdini act in thriller – By Trevine Rodrigo in Melbourne SUNDAY CHOICE – In memory of Her Majesty, Queen Elizabeth11 (21.4.1926—8.9.2022) A Migrants Story – Part 5 The Magic of the Sixties in Ceylon (Sri Lanka) – BY RON PIERIS Director of Music at St John’s appointed as Organist and Master of Choristers at – Westminster Abbey ‘God Save The King’ Sung Officially for First Time VICTORIA UNIVERSITY PAYS TRIBUTE TO TIMOR-LESTE LEADER WITH HONORARY DEGREE Sri Lanka’s protest movement toppled a president. Then came the crackdown – By South Asia correspondent Avani Dias and Alex Barry Welcome home Our Lions! – By Airport & Aviation Services Sri Lanka KALASURI SRIYANI AMARASENA AUTOGRAPHED ...

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eLanka Newsletter – 11th September 2022 – 3rd Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “PRECIOUS MEMORIES” – by Des Kelly The Queen is dead. Long Live the King – By Aubrey Joachim Maathra Musical in Sydney මාත්‍රා ‘Maathra’ Concert featuring Billy Fernando & Senaka Batagoda – photos thanks to RoyGrafix Obituary Notice: SRIPAL RANJAN RODRIGO (Royal College, class of 1955) Watch Pakistan vs Sri Lanka Cricket Highlights Asia Cup 2022 “KING CHARLES lll” – by Des Kelly SLF INT, USA LIFETIME ACHIEVEMENT AWARD WINNER LEGEND LATE DESMOND DE SILVA IS HONORED FOR HIS EXCELLENCE BEING AN ICONIC SRI LANKAN SINGER & ENTERTAINER & WAS KNOWN AS THE “KING OF BAILA” SUNDAY CHOICE Health & Views August 3rd issue 2022 – By Dr harold Gunatillake Judith Durham & The Seekers (2022) – Carry Me Supporting starvation in Sri Lanka ...

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Are smart device automated systems enhancing cultures? By Aditya Abeysinghe What is a smart device? A smart device is an electronic device that can connect to other devices, share data, and often control other devices. Smart devices are different from other devices as a smart device can automate most of its services. These devices can share data over a wireless network or a wired network and often have considerable computational power compared to large-scale portable electronic devices. Storage and sensors can be plugged in as required to smart devices and user interfaces can be used to control and handle services. What is a smart device automated system? A smart device automated system is a group of smart devices that are connected over a network to automate functions of one another. Smart devices communicate using a short-range network and may connect to the Internet to share data over a remote network. ...

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eLanka Newsletter – 31st August 2022 – 9th Edition Sri Lankans in Australia Click here or on the image below to read this week’s elanka Newsletter “LANKAN DUTCH BURGHERS” – by Des Kelly Dream of feeding by Dr harold Gunatillake Together they made it happen in Australia for the love of Sri Lanka – By Kumudini Hettiarachchi St Peter’s College OBU Sydney presents The SPC Centenary Winter Ball 27 Aug 2022 – a few clips! UNICEF & ROTARY to raise funds globally to procure medicines for Sri Lanka Watch Afghanistan vs Sri Lanka – Asia cup 2022 highlights August 2022 Good Girls go to heaven, Bad Girls lap up this epic Friday Mix from Surusinghe Visharada Nishamani Anuradha Nandasiri phenomenal vocalist, skilled music teacher, rendering aesthetic nourishment – by Sunil Thenabadu Photo highlights from the Top 25 Canadian Immigrant Awards – By George Pimentel https://www.elanka.com.au/congratulations-to-the-new-peterite-melbourne-obu-committee-for-the-financial-year-2022-23/ ‘An epic drawn from real ...

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