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FOR STUDENTS HOPING TO STUDY IN MELBOURNE – Help and support , So you get the most out of your time in Melbourne, Victoria (Australia)

Jul 10, 2023 Posted by In Articles Tagged , , , , ,

FOR STUDENTS HOPING TO STUDY IN MELBOURNE – Help and support , So you get the most out of your time in Melbourne, Victoria (Australia)

Source : studymelbourne.vic.gov.au

The Study Melbourne Hub (formerly known as the Study Melbourne Student Centre) is a study space in the centre of Melbourne for tertiary international students living in Victoria. The Hub is a welcoming place to network, attend events, meet other students and access support and advice. Visit us – We’re open!

About the Study Melbourne Hub Service

The Study Melbourne Hub provides free help and advice to all international students in Victoria. We support students with a range of enquiries including financial hardship, accommodation, wellbeing and mental health support, employment programs, legal information and education provider problems.

  • Engage with free and confidential student support services
  • Attend free events and programs
  • Make friends, expand your network, and enhance your employability
  • Access student work spaces

International Student Employment and Accommodation Legal Service

The Study Melbourne Hub can make an appointment for you to get legal advice about your employment or accommodation concerns at the International Student Employment and Accommodation Legal Service (ISEALS). This is a specialised service, designed for international students in Victoria.

Meet the ISEALS team and see how these services can help you

For information on renting in Victoria visit Consumer Affairs Victoria

The Study Melbourne Hubs are an exciting, new initiative for international students.

Our global network of Hubs support students across China, Vietnam, Malaysia, Latin America and South Asia.

The Study Melbourne Hubs support offshore international students (current, future and alumni) studying or looking to study with a Victorian education provider.

The Hubs provide:

  • events and activities designed to enhance employment options, social connection, and student empowerment, including access to Study Melbourne programs delivered virtually
  • help to connect to support services and programs offered to enrolled students by each Victorian education provider
  • study spaces and meeting rooms (including free Wi-Fi, coffee and water facilities) for offshore students who are enrolled with a Victorian education provider and are studying online
  • prospective students with information and tips on choosing Melbourne, Victoria as a study partner and destination.

Explore the Study Hubs below to find out about the latest events and support services.

Study Melbourne Hub Victoria

The Study Melbourne Hub (formerly known as the Study Melbourne Student Centre) is a study space in the centre of Melbourne for tertiary international students living in Victoria. The Hub is a welcoming place to network, attend events, meet other students and access support and advice.

It’s essential to have your rights protected and concerns addressed regardless of where or what you’re studying. In case of any issues with your education provider, following the proper procedures to achieve a fair resolution is crucial.

While attempting to resolve the issue with your education provider directly, seeking further assistance is recommended if necessary. If you’re a student enrolled in an institution and you’re unable to resolve a complaint directly with your education provider, you can seek guidance on how to follow up your complaint from the Study Melbourne Hub.

You can also contact the relevant Ombudsman. For private providers please contact the Overseas Students Ombudsman and for problems with your public university, TAFE, institute, or school, contact your state or territory ombudsman by visiting the Ombudsman website.

Legal help at Study Melbourne Hub

If you need help understanding the law or you have a legal problem, Study Melbourne Hub support staff can refer you to our International Student Employment and Accommodation Legal Service (ISEALS) that provides the advice you need.

Phone: 1800 056 449 (free call from landline phones)
Email: info@studymelbourne.vic.gov.au

This service for international students is free, independent and confidential, allowing you to speak with a lawyer about any employment or accommodation concerns.

Speak with expert employment and accommodation lawyers

Senior lawyers like Caitlin and Cassandra help to deliver our International Student Employment and Accommodation Legal Service (ISEALS).

International student’s ask for legal advice in many situations. These are some of the Frequently Asked Questions;

Employment

If you have any concerns or questions about your work, you can make an appointment at the legal service for a work check-up. Here are some of the common questions student ask:

  • How many hours can I work?
  • My boss has asked me to work with an ABN – is this legal?
  • I haven’t been paid – how can I get my unpaid wages?
  • What is the minimum wage in Australia?
  • I’m not being treated fairly at work – what are my options?

Accommodation

Having access to secure and affordable housing is important. International students who live in rooming houses or share houses, often don’t know their rights as renters or what support is available. Here are some common reasons why students seek legal advice;

  • My landlord won’t return my bond, what can I do?
  • My rent has been increased, is this legal?
  • There’s a problem with where I am staying – what can I do?
  • What are the minimum standards for a rental property?
  • My landlord has changed our property arrangement without my consent – what are my rights?

Understanding Your Tenancy Rights

Study Melbourne and Tenants Victoria have created ‘Know Your Rights’ a webinar series that explains renting in Victoria, from the start to the end of the tenancy cycle.

The series aims to help renters understand their rights and obligations and to provide helpful tips on how to identify and troubleshoot common problems.

  • What is a tenancy
  • Starting a tenancy
  • Common problems during a tenancy
  • Ending your tenancy

 

 

Through the Study Melbourne Hub, affected international students can access support and material aid on 1800 056 449 (free call from landline phones 24/7).

Students can also call the Flood Recovery Hotline on 1800 560 760.

Remember to keep up to date with the latest advice on flood risks and high-risk weather with the VicEmergency website and to check VicTraffic before travelling for updates on road closures, hazards and to consider alternate routes. Local flood guides can also be found on the VICSES website.

Flood hardship support is a Victorian Government funded financial payment for temporary visa holders. This includes international students who are experiencing financial hardship and whose work has been impacted by recent floods in Victoria. To make an application visit the Australian Red Cross website.

As part of these efforts, the Department of Families, Fairness and Housing (DFFH) has prepared the attached Easy English booklet called ‘How to get help in natural disasters’ ( PDF, 2594.42 KB).

This document explains in an accessible way what financial assistance is available to people impacted by a natural disaster:

  1. Emergency Relief Payment
  2. Re-establishment Assistance

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